Catalog Entries |
Fall 2021
May 13, 2024 |
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 | Select the Course Number to get further detail on the course. Select the desired Schedule Type to find available classes for the course. |
| MHA 6330 - Healthcare Professional Relations |
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This course focuses on the ability of leaders to establish and maintain relationships, and communicate clearly and concisely with internal and external customers. Key subjects addressed include: building collaborative relationships; demonstrating interpersonal competency; developing and maintaining patient, board of directors, medical staff, nursing, allied health, and employee relationships; identifying stakeholder needs/expectations; and practicing shared decision making. Identifying underserved patients' needs/expectations, incorporating the views of stakeholders in decisions that affect the quality of care, work environment and business stability; following through on promises; providing service recovery to dissatisfied customers, and holding individuals accountable for their actions are also addressed. Pre-requisites: MHA 5303, MHA 5305, MHA 5310, MHA 6312, MHA 6315, MHA 6318 3.000 Credit hours 3.000 Lecture hours Syllabus Available Levels: Graduate Schedule Types: Lecture Healthcare Management Department |
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